Enterprise Service & Maintenance Solution

Ensure Service Level Compliance and Utmost Customer Satisfaction with Effective Service and Maintenance.

Service & Maintenance Application

Fortress Data And Analytics' comprehensive solution, ‘Enterprise Service and Maintenance Solution– eSAM’, is an application to carry out Field Service and Maintenance activities like Service Call Assignments, Service Call Logging, Scheduled Maintenance, Call based Servicing, Site Survey, Equipment Health Data Capture and Collection, for In-premises installations and facilities, Manufacturing units, Large Production setups, Engineering industries, Hospitals, Hotels etc. It is of most use to the field maintenance staff and the field service engineering teams. Providing clients with valuable and competent service and maintenance as per defined Standard Operating Procedures (SOP) or as per companies’ standardized compliance is the USP of eSAM.

How does eSAM ensure Service Level Compliance and Maximized RoI?

Real time Access to Information
Reduced Job Completion Cycle
Increases field performance by 40%
Eliminate redundancy, paperwork and scheduling time benefiting to save 30% time from administrative tasks and logistics
Increase service lead capturing
Third party integration with legacy systems and ERP

Benefits Of ERP System

Uniform user-friendly interfaces for web portals and mobile applications
Maximum features and reports of all modules available on the mobile app
Highly secured login methods (pin, fingerprint, OTP, face detection)
Geo-fencing to restrict the work area and restricted access based on user location/device/sim ID
Intelligent reports for top-level management for forecasting, budgeting & planning
Custom report builder to get interactive reports in various formats (table/chart etc. as per requirements)